At Halo Lightings, a brand owned and operated by Manvi Electricals, customer satisfaction is our priority. Please read our Return, Refund & Exchange Policy carefully before placing an order through www.halolightings.com.
Order Cancellation
- Orders can be cancelled within 24 hours of placing the order, provided they have not been processed or shipped.
- Once an order has been processed, packed, or dispatched, it cannot be cancelled.
- Customized or made-to-order products cannot be cancelled once production has begun.
- If a prepaid order is cancelled within the eligible period, the refund will be processed to the original payment method within 5–7 business days.
Return Policy
We accept returns only under the following circumstances:
- The product received is damaged during transit.
- The product is defective or has a manufacturing defect.
- The wrong product has been delivered.
Return Eligibility
- Return requests must be raised within 48 hours of delivery.
- The product must be unused, uninstalled, and in its original condition.
- The original packaging, invoice, labels, barcodes, warranty card (if applicable), accessories, and manuals must be returned along with the product.
- Products that have been used, installed, physically damaged by the customer, or modified in any manner are not eligible for return.
All returned products are subject to quality inspection by Manvi Electricals before approval.
Refund Policy
Once the returned product has been received and successfully inspected:
- Refunds will be processed within 5–7 business days.
- Refunds for prepaid orders will be credited to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store wallet after verification.
- Shipping charges, installation charges (if any), and handling charges are non-refundable unless the return is due to our error.
If the returned product does not meet the return eligibility criteria, the refund request may be rejected, and the product will be shipped back to the customer.
Exchange Policy
Products are eligible for exchange only if:
- They were received damaged.
- They have a manufacturing defect.
- An incorrect product was delivered.
Exchange Process
- Exchange requests must be submitted within 48 hours of delivery.
- Our team may request photographs or videos of the product before approving the exchange.
- Upon approval, we will arrange a reverse pickup wherever service is available.
- If reverse pickup is unavailable, the customer may be requested to ship the product through a reliable courier service. In such cases, reasonable courier charges may be reimbursed upon submission of valid proof, where applicable.
- The replacement product will be dispatched after the returned product passes our quality inspection, generally within 2–5 business days.
If inspection reveals that the reported issue is not genuine or is caused by misuse, improper installation, or physical damage after delivery, the exchange request may be declined.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by contacting our customer support team.
Please include:
- Order Number
- Product Name
- Photographs or videos clearly showing the issue
- A brief description of the problem
Failure to report the issue within the specified period may result in the request being declined.
Customized & Special Order Products
Customized, personalized, made-to-order, or specially procured lighting products are non-returnable, non-refundable, and non-exchangeable, except in cases of verified manufacturing defects or damage during transit.
Products Not Eligible for Return or Exchange
The following items are not eligible for return or exchange:
- Products damaged due to improper installation or misuse.
- Products showing signs of wear, alteration, or physical damage after delivery.
- Customized or personalized products (except manufacturing defects).
- Products returned without original packaging, invoice, accessories, or warranty documents.
- Products reported after the applicable return or exchange period.
Right to Refuse Returns
Manvi Electricals reserves the right to refuse any return, refund, or exchange request if the returned product does not satisfy the conditions mentioned in this policy or if fraudulent activity is suspected.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact our customer support through the contact details available on www.halolightings.com.