At HALO LIGHTINGS, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.
Return Policy:
We offer a 48-hour return policy, which means you have 48 hours after receiving your item to request a return.
To be eligible for a return, the item must:
- Be in the same condition as received
- Be unused and unworn
- Include original tags and packaging
- Be accompanied by the receipt or proof of purchase
To initiate a return request, please contact us at:
Email: support@halolightings.com
If your return is approved, we will provide return instructions and shipping details. Items returned without prior approval will not be accepted.
For any questions related to returns, you may contact our support team anytime.
Damages & Incorrect Items:
Please inspect your order immediately upon delivery. If the item is defective, damaged, or if you receive the wrong product, contact us right away so we can evaluate the issue and resolve it promptly.
Non-Returnable Items :
Certain categories of items are non-returnable, including:
- Customized or personalized products
- Special-order items
- Clearance or sale items
- Gift cards
- Hazardous materials or flammable products
If you are unsure whether your item qualifies for return, please contact our support team before placing your request.
Exchanges :
The quickest way to receive a replacement product is to return the original item (subject to approval) and place a new order separately.
Refund Policy :
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, the refund will be processed to your original payment method. Please note that banks and payment providers may require additional time to process and reflect the refund in your account.
Contact Us:
For all return, refund, or exchange-related queries, contact:
HALO ARC LIGHT
- Email: support@halolightings.com
- Website: www.halolightings.com